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Frequently asked questions
When will my order arrive?
Jewellery is all handmade to order and will be created within 14 working days and then sent onto Royal Mail.
Pieces made from solid gold (like the Golden Era Collection) or bespoke commissions will be shipped 6-8 weeks after your order is placed.
Royal Mail aim to deliver within:
UK STANDARD = 2-5 Working days
UK TRACKED 24 = 1-2 Working days
UK SPECIAL DELIVERY = Next Working day
Gift Certificates qualify for FREE Shipping as they are sent digitally.
Stud Club orders are shipped on the 1st of each month.
How do I add a Symbol to my Personalisation?
If you'd like to add a symbol to your message please just let me know with your personalisations.
Please request this by either adding the symbol with an emoji (we love those!) or write the word in brackets like so: A (heart) J
For every custom design you can add either a Heart, Star, Infinity symbol, Paw print or Flower.
❤️ ⭐️ ♾️ 🐾 🌸
But if you have a specific symbol in mind or want something Special and Unique? Get in touch, I'd love to source a design stamp for you!
Is my Jewellery gift boxed?
I create every piece of jewellery as a gift, whether you’re giving to friends and family, or just treating yourself! I package orders so they are ready to be gifted.
Unless stated in the listing, orders come in a gorgeous pink branded gift box, tied with a soft satin ribbon. All jewellery orders come with a free polishing cloth to keep your jewellery looks sparkling!
If you’re sending directly to the lucky recipient, I'm happy to include a handwritten message that they will see as soon as they open their parcel.
Return Policy
I only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly
Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
I can only process your refund once I receive the item - refunds can take up to 7 working days to show funds in your account. I recommend sending via a tracked/insured service as I am not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.
I can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.
Please post your item within 30 days and retain a proof of postage as I may request a copy of this before issuing a refund.
Contact me for more information and to confirm if a return is possible.
*I reserve the right to decline refund if item is deemed unsellable*
I don't know my size!
Sizing is difficult, especially when you're buying online! Here's a whole page full of information about getting the right fit and sizing charts for all types of jewellery!
Everything you need to know is here
Really pleased with the customized ring, ordered as a 'push present' for my wife and she loves it 😊.
Jess was amazing, really friendly and quick to respond to messages, and couldn't have been more helpful and accommodating with the design details I asked for.
Highly recommended! Thank you 😊
I was looking for something to represent my baby boy. I don’t wear a lot of jewellery but I thought a ring would be perfect. I looked at a lot of websites before finding this one and I just loved the look of the website and the rings pictured. It was exactly what I was looking for!
I ordered a personalised ring and I absolutely love it! I wear it everyday. The quality and detail are great and I’ve had people compliment the ring.
If I have another child then I’ll definitely order another one from here. Thank you 😊
The most beautiful memorial ring for the baby we lost. Thank you so much 🥺
Love my new rings, beautifully packaged and loved the added seed descriptions. Would be a lovely gift or a treat for yourself!
I messaged Jessica to ask if she did a ring in a different size to the one I saw advertised, she replied immediately with links to the ring that matched what I was looking for. Her site was easy to use and the ring I ordered arrived within 24 hours of ordering it. And best of all it is perfect. It's a beautiful ring, the quality is exceptional for the price and I know I will love wearing it. I so appreciate Jessica's care, attention and love for what she does. This ring is really important to me, it marks a very special day in my life, and to know it was handmade by such a lovely human just feels so right 🙏❤🐦💍

Still not sure?
Why not get them a Digital Gift Card so they can pick something themselves!
Perfect for all occasions, and all your friends and family
Plus you're guaranteed they'll choose something they love. Win. Win.