How long will it take before my order arrives?
Jewellery is all handmade to order and will be created within 14 working days and then sent onto Royal Mail.
Pieces made from solid gold (like the Golden Era Collection) or bespoke commissions will be shipped 6-8 weeks after your order is placed.
Royal Mail aim to deliver within:
UK STANDARD = 2-5 Working days
UK TRACKED 24 = 1-2 Working days
UK SPECIAL DELIVERY = Next Working day
OUTSIDE OF THE EU = 7-28 working days
Gift Certificates qualify for FREE Shipping as they are sent digitally.
Shipping Estimates are given by Royal Mail, once handed over I am not in control of how your parcels are handled.
I need my order super fast, can you ship it sooner?
I try to send orders out as quickly as possible - and often dispatch well within the quoted time frame. Although I cannot promise to prioritise every rush order, I will always try to do my best to meet your deadline. If you do require your order sooner please contact me BEFORE placing your order to discuss time frames.
If you have added a rush order request to your order without sending me a message first, I may not be able to accommodate your deadline, and contacting you about this will only delay your order.
Do you ship internationally?
Due to new GSPR coming into effect from November 2024 I no longer ship to Northern Ireland and the EU. I am working on a way to comply with these regulations so please do check back (and subscribe to my email list!) for updates.
Which delivery service do you use?
All orders are dispatched with Royal Mail.
International orders are passed on to corresponding delivery services of that country (e.g. Auspost, USPS etc)
Will there be a custom fee to pick up my order?
Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. I am not in control of such enforcements.
Please be aware that as the UK has now exited the EU any countries in the European Union are now subject to custom fees, tariffs and import duties for goods received from the UK.
If your order is returned due to unpaid Customs Fees, a new delivery charge will be required before re-posting your order.
Can I track my order?
All orders are sent through a Tracked service.
When your order is dispatched a tracking number will be sent to you so you can check the progress of your shipment.
Lost Orders
It's extremely rare that orders get lost in the postal system. A lot of trust is put on Royal Mail and I find they always go the extra mile to deliver your handmade jewellery safely and on time.
If your order is taking a little longer, please give our delivery services an extra few days to locate your parcel, hoping it's just been innocently misplaced. Currently any UK orders not delivered within 10 working days will be classified as lost. Only then will I be able to launch an investigation with Royal Mail and remake/refund your order.
You MUST check your shipping address, I cannot be responsible for any delays or lost parcels due to incorrect shipping addresses. These lost parcels will not be remade/replaced/refunded. Any items returned to the studio due to an incorrect shipping address will be subject to a new shipping charge.
