How long will it take before my order arrives?
Made to Order Jewellery will be created within 7-14 working days and then sent onto Royal Mail. I aim to send any ready to ship or Limited Edition piece within 48 hours (excluding weekends and UK bank holidays)
Royal Mail aim to deliver within:
UK STANDARD = 2-5 Working days
UK TRACKED 24 = 1-2 Working days
UK SPECIAL DELIVERY = Next Working day
OUTSIDE OF THE UK = 7-28 working days
Gift Certificates qualify for FREE Shipping as they are sent digitally.
Shipping Estimates are given by Royal Mail, once handed over I am not in control of how your parcels are handled.
Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. I am not in control of such enforcements. If your order is returned due to unpaid Customs Fees, a new delivery charge will be required before re-posting your order.
I need my order super fast, can you ship it sooner?
I try to send orders out as quickly as possible - and often dispatch well within the quoted time frame. Although I cannot promise to prioritise every rush order, I will always try to do my best to meet your deadline. If you do require your order sooner please contact me BEFORE placing your order to discuss time frames.
If you have added a rush order request to your order without sending me a message first, I may not be able to accommodate your deadline, and contacting you about this will only delay your order.
Do you ship internationally?
Yes! I ship Worldwide.
Which delivery service do you use?
All orders are dispatched with Royal Mail, International orders will be passed to the appropriate delivery service for that country.
Will there be a custom fee to pick up my order?
Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. I am not in control of such enforcements.
Please be aware that as the UK has now exited the EU any countries in the European Union are now subject to custom fees, tariffs and import duties for goods received from the UK.
If your order is returned due to unpaid Customs Fees, a new delivery charge will be required before re-posting your order.
Can I track my order?
All UK orders are sent through a Tracked service. International orders are tracked wherever possible.
When your order is dispatched a tracking number will be sent to you so you can check the progress of your shipment.
Lost Orders
It's extremely rare that orders get lost in the postal system. A lot of trust is put on Royal Mail (and our international postal partners) and I find they always go the extra mile to deliver your handmade jewellery safely and on time.
If your order is taking a little longer, please give our delivery services an extra few days to locate your parcel, hoping it's just been innocently misplaced. Currently any UK orders not delivered within 10 working days, or 30 working days internationally, will be classified as lost. Only then will I be able to launch an investigation with Royal Mail and remake/refund your order.
You MUST check your shipping address, I cannot be responsible for any delays or lost parcels due to incorrect shipping addresses. These lost parcels will not be remade/replaced/refunded. Any items returned to the studio due to an incorrect shipping address will be subject to a new shipping charge.
