Frequently asked questions
Made to Order Jewellery will be created within 7 working days and then sent onto Royal Mail. I aim to send any ready to ship or Limited Edition piece within 48 hours (excluding weekends and UK bank holidays)
Royal Mail aim to deliver within:
UK STANDARD = 2-5 Working days
UK TRACKED 24 = 1-2 Working days
UK SPECIAL DELIVERY = Next Working day
OUTSIDE OF THE UK = 7-28 working days
Gift Certificates qualify for FREE Shipping as they are sent digitally.
I have amassed a large collection of design stamps that you can add to your piece to create a unique and special message. Each piece of jewellery will have a photo of the available design stamps (please request these only) for that piece. In your personalisations, place the corresponding letter and number of the design stamp you would like, within brackets, wherever you would like us to stamp it.
Jessica (A1) Andrew
I have a lot of different variations of popular symbols, such as stars and hearts. If you are not specific with the design stamp name, for example (heart) or (star), I will select the most appropriate design.
I create every piece of jewellery as a gift, whether you’re giving to friends and family, or just treating yourself! I package orders so they are ready to be gifted.
Orders over £75 comes in a gorgeous pink branded gift box, tied with a soft satin ribbon. Orders £75 and under come in a cute little organza bag and can be gift boxed for a small fee. All jewellery orders come with a free polishing cloth to keep your jewellery looks sparkling!
If you’re sending directly to the lucky recipient, I'm happy to include a handwritten message that they will see as soon as they open their parcel.
I only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly
Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
I can only process your refund once I receive the item - refunds can take up to 7 working days to show funds in your account. I recommend sending via a tracked/insured service as I am not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.
I can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.
Please post your item within 30 days and retain a proof of postage as I may request a copy of this before issuing a refund.
Contact me for more information and to confirm if a return is possible.
*I reserve the right to decline refund if item is deemed unsellable*
Sizing is difficult, especially when you're buying online! Here's a whole page full of information about getting the right fit and sizing charts for all types of jewellery!
Everything you need to know is here
Overwhelmed with choice?
I get it. So why not get them a Digital Gift Card so they can pick something themselves!
Perfect for all occasions, and all your friends and family
Plus you're guaranteed they'll choose something they love. Win. Win.