Frequently asked questions
Made to Order Jewellery will be created within 7 working days and then sent onto Royal Mail. I aim to send any ready to ship or Limited Edition piece within 48 hours (excluding weekends and UK bank holidays)
Royal Mail aim to deliver within:
UK STANDARD = 2-5 Working days
UK TRACKED 24 = 1-2 Working days
UK SPECIAL DELIVERY = Next Working day
OUTSIDE OF THE UK = 7-28 working days
Gift Certificates qualify for FREE Shipping as they are sent digitally.
If you'd like to add a symbol to your message please select your design from the photo of those available on each listing (each design has a select number of symbols that will fit that piece).
Each design has a corresponding letter and number, e.g. A1 B12 etc, which you can place within brackets and into your personalisation where you would like it to appear in the text.
A (A1) J
2 (A2) 4 (A2) 10 (A2)
If you have a specific symbol in mind or want something Special and Unique? Get in touch, I'd love to source a design stamp for you!
I create every piece of jewellery as a gift, whether you’re giving to friends and family, or just treating yourself! I package orders so they are ready to be gifted.
Orders over £75 comes in a gorgeous pink branded gift box, tied with a soft satin ribbon. Orders £75 and under come in a cute little organza bag and can be gift boxed for a small fee. All jewellery orders come with a free polishing cloth to keep your jewellery looks sparkling!
If you’re sending directly to the lucky recipient, I'm happy to include a handwritten message that they will see as soon as they open their parcel.
I only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly
Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
I can only process your refund once I receive the item - refunds can take up to 7 working days to show funds in your account. I recommend sending via a tracked/insured service as I am not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.
I can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.
Please post your item within 30 days and retain a proof of postage as I may request a copy of this before issuing a refund.
Contact me for more information and to confirm if a return is possible.
*I reserve the right to decline refund if item is deemed unsellable*
Sizing is difficult, especially when you're buying online! Here's a whole page full of information about getting the right fit and sizing charts for all types of jewellery!
Everything you need to know is here
Overwhelmed with choice?
I get it. So why not get them a Digital Gift Card so they can pick something themselves!
Perfect for all occasions, and all your friends and family
Plus you're guaranteed they'll choose something they love. Win. Win.