Do you accept returns?
I only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly
Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
I can only process your refund once I receive the item - refunds can take up to 7 working days to show funds in your account. I recommend sending via a tracked/insured service as I am not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.
I can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.
Please post your item within 30 days and retain a proof of postage as I may request a copy of this before issuing a refund.
Contact me for more information and to confirm if a return is possible.
*I reserve the right to decline refund if item is deemed unsellable*
Can I exchange/Return my Gift Card?
Unfortunately Gift Cards can not be exchange for their cash value. Unused Gift Cards can only be refunded to the original purchaser and will be refunded via the original payment method.
You can only return your unused Gift Card within 30 Days of purchase.
I don't like my order, can I get a refund?
I really want you to be 100% happy with your order, so if you're unhappy please do get in touch so I can help resolve the issue.
Any personalised pieces can only be refunded if a mistake has been made with your personalisations, any damaged items will be claimed for via Royal Mail.
All pieces are created using traditional steel punches, letters are hammered into the metal one at a time, by eye. This creates a unique impression that can differ in spacing, depth and alignment.
I don't consider this a defect but a celebration of the handmade processes - A refund/exchange will not be offered due to "imperfectly" aligned text.
My ring doesn't fit, can I exchange for a different size?
If your ring has arrived and it's a little snug, or maybe even a size too big. I understand that it is really tricky ordering the perfect fit, especially online. So I'm happy to resize our rings, however this may incur a small fee. Each resize is done on a case by case basis as some designs/sizes may be more difficult to adjust.
Please contact me about your sizing requirements BEFORE sending in your ring, to discuss timeframes, pricing or availability.
All non personalised rings can be exchanged for any different size. Items must be posted within 30 days of purchase, so please retain a proof of postage. Any items posted after this time frame may incur an additional restocking charge.
Buyers are responsible for returning these items and covering any shipping fees (and custom charges incurred for receiving your return) to the Homebird Jewellery studio. These can be discussed when organising your return.
I've made a mistake with my order - can it be changed?
Wherever possible I will try to accommodate any changes to your order, however if work has already begun on your personalisations, I'm sorry I am unable to alter these. Please be aware that any personalised items that have been made to your order's specifications are not eligible for a return/refund.
I would like to cancel my order - is this possible?
If I have already begun work on your personalised piece I am not able to offer a cancellation as this item cannot be resold. Any non personalised orders can only be cancelled if we have not begun dispatching your order. Once shipped, non personalised pieces can be returned, however are subject to shipping costs. Contact me so we can have a chat about it
There's been a mistake with my stamping - can I get a replacement?
I make every piece of Jewellery by hand, through each process double checking through your order details are correct, so it is rare that mistakes are made - but hey, I am human!
If I do mistakenly stamp your personalisations differently to those requested I will of course remake and resend your piece asap!
My order has arrived damaged - Help!
A lot of trust is out on our postal services to make sure your items are delivered safely and on time. It's really rare that an item arrives damaged, however if this happens, I must be informed as soon as possible. Please contact me within 7 days of delivery, I will require photos of the damaged item and its packaging in order to claim through the appropriate postal service.
After this time, any damages cannot be classified as "damaged in transit" as I am unable to claim for them.
I of course, am more than happy to remake and resend your piece asap!
My Jewellery has broken - can you repair it?
All jewellery is subject to a free 30 day repair warranty. If your treasured piece needs repairing during this time (30 days from delivery) I am happy to repair/rework your jewellery. After this time any damage is attributed to general wear and tear.
Please note that this jewellery repair service can only be offered if Homebird jewellery care advice has been followed - I reserve the right to refuse a repair if the jewellery shows signs of excessive damage/manipulation from the wearer.
If this time has passed, or you need to send in a previously loved Homebird Jewellery piece for a little TLC, I'm happy to repair any breakages and give them a good polish for a small charge.
Please Contact me for availability, time scales and pricing.
Please note that at this time, I am unable to repair any jewellery that has not been created by Homebird Jewellery.